texi66 FAQ for Malaysian Players

Never. The OTP code sent to your mobile phone or email is for your personal use only. The texi66 team will never ask for your OTP via live chat, email or any other channel. If anyone claims to be a texi66 staff member and asks for your OTP, this is a fraud attempt — do not share it and contact our official support immediately.

Go to the security settings section in your texi66 account and look for the two-step verification (2FA) option. Follow the on-screen instructions — you will usually need to verify your registered mobile number. Once activated, every time you log in from a new device, a verification code will be sent to you. This adds an extra layer of protection to your account.

texi66 uses SSL (Secure Socket Layer) encryption on all pages and transactions within the platform. This means your login information, personal data and financial transaction details are encrypted during transmission between your browser and our servers. You can confirm this by looking for the padlock icon displayed in your browser's address bar when browsing the texi66 website.

Change your password immediately through the texi66 Login page. Then contact texi66 customer service via 24/7 live chat and report the situation in detail — when you noticed the suspicious activity, the device used, and any unrecognised transactions. Our team will review the account logs and help secure your profile again.

No. Each texi66 account is for the personal use of the registered owner only. Sharing your account with family members, friends or any other party violates the terms of use and may result in the account being suspended. Giving others access also exposes you to unnecessary financial risk. Every player needs to register their own account.

texi66 may request identity verification at several stages: during initial registration, before processing your first withdrawal, or when the account reaches certain transaction thresholds. This is a standard compliance procedure we follow as a platform operating under international licensing. Make sure your documents are ready so that your withdrawal process is not disrupted.

For Malaysian players, the primary accepted document is the Identity Card (MyKad). You need to upload a clear photo of the front and back of the card, without glare or any covered areas. For address verification, a bank statement or utility bill not more than three months old is also accepted. Make sure all information on the document is clearly readable.

All uploaded documents are stored on secure servers with high-level encryption. Only authorised texi66 staff — who have undergone background checks — have access to the verification files. Your documents are not shared or sold to any third party. Once verification is complete, access to the documents is further restricted in accordance with our data protection policy.

Yes, this is an important requirement. The full name you register with at texi66 must match the name on the bank account, Touch 'n Go eWallet or DuitNow you use for deposits and withdrawals. A name mismatch is one of the most common reasons withdrawals are delayed. Check your name when registering to avoid problems later.

If the verification request is rejected, texi66 will inform you of the reason via email or an in-account notification. The most common reasons include blurry document images, expired documents, or a name mismatch. You are allowed to resubmit the correct documents. Contact our 24/7 support for further guidance if you need assistance.

The minimum deposit at texi66 is RM20 for all payment methods. texi66 does not charge any processing fees on deposits. However, service providers such as banks or e-wallet operators may sometimes charge a small fee for their own transactions — this is outside our control. Check with your service provider if you have any questions about such charges.

texi66 accepts deposits via: Touch 'n Go eWallet, DuitNow, online banking via FPX (including major Malaysian banks), and cryptocurrency — USDT, BTC and ETH. All methods support a minimum deposit of RM20. Choose the method that is most convenient and suitable for your needs.

Log in to your texi66 account, go to the "Deposit" section and select the FPX or online banking option. Enter the deposit amount (minimum RM20), then select your bank from the available list. You will be redirected to your bank's login page to confirm the payment. Once the transaction is successful, your texi66 account balance is updated automatically.

Yes. texi66 accepts deposits in cryptocurrency — Bitcoin (BTC), Ethereum (ETH) and USDT (Tether). Go to the deposit section, select your preferred crypto method, and the system will generate a unique wallet address for your transaction. The deposit amount will be converted to RM at the prevailing market rate at the time the blockchain transaction is confirmed.

For deposits via Touch 'n Go eWallet, DuitNow and FPX, funds are usually credited to your texi66 account almost instantly after confirmation by the bank or e-wallet provider. For cryptocurrency deposits, the time depends on the number of confirmations on the blockchain — this typically takes a few minutes or longer, depending on network conditions. If a deposit has not arrived after 30 minutes, contact texi66 support.

The minimum withdrawal amount at texi66 is RM50. Withdrawals are typically processed within 5 to 30 minutes after the request is submitted, subject to the identity verification status of your account. Make sure the name on your texi66 account matches the name on the bank account or e-wallet used to avoid any delays.